Administrative Office Assistant

Hours: 180 / Access Length: 12 months / Delivery: Online, Self-Paced
Retail Price: $1,195.00

Course Overview:

In this course, we will discuss and become proficient in the skills necessary to succeed as an administrative office assistant, including office etiquette, reception skills, technology, correspondence, calender management, bookkeeping, travel planning, and other duties performed by an assistant.

About This Course:

We are committed to offering world class interactive online courses that provide training and learning support for the student in a number of ways during their experience. This course structure has been developed to provide activities to guide students throughout the entire process of learning. Learning activities include hands-on assignments that allow students to use what they are learning to allow better transferable skills within their work environments.

When a student learns, they are not alone.   Each student will be supported by our student services department – which ranges from course mentors, registrar, and technical support assistance.   Every month students have a progress report run on them every month by our student services department to ensure they are making satisfactory progress.   If a student falls behind, we reach out to them personally by phone call every month to see if there is anything we can do to continue to assist them with moving forward in their course.

Course Outline:

Lesson 1: General Procedures

In this lesson we will explain why an administrative assistant is needed and become familiar with the things that are generally expected of an administrative assistant. Students will identify the main duties and functions of an administrative office assistant, including reception and phone duties, email and offline correspondence, calendar management, travel arrangements, typing, copying, filing, organizational duties, and other responsibilities.

Lesson 2: Office Equipment and Computers

In this lesson we will become familiar with the use of office equipment, including the computer, the internet, office programs, the printer, the copier, and fax machine. Students will demonstrate proficiency in the basic use of office equipment and programs. In addition, we will discuss the importance of office etiquette as well as the rules and habits of positive office etiquette.

Lesson 3: Using Microsoft Office

In this lesson you will learn about Microsoft Office.  Microsoft Office is a suite of programs that includes Word, Excel, PowerPoint, Access, Publisher, and OneNote. All of these programs share common features, such as the Ribbon Bar, Command Tabs, Smart Tags, Screen Tips, and Help.

Lesson 4: Business Documents

In this lesson we will discuss business documents, including the business letter, forms of address, other correspondence, legal documents, and reports. We will discuss the components of an effective business letter and become familiar with other forms of correspondence, as well as the various types of addresses.

Lesson 5: Language Usage

In this lesson we will discuss language usage, grammar, written and oral communication, and numerals. We will become familiar with the principles of grammar in writing, language usage and common language problems. We will discuss the importance of proper spelling and punctuation as well as spelling and punctuation tips and principles. In addition, this lesson will cover the principles of correct pronunciation using the International Phonetic Alphabet, as well as the use of numerals in written and oral communication.

Lesson 6: Financial Activities

In this lesson we will discuss business math concepts including use of a calculator, use of a spreadsheet, calculations, fractions and decimals, and graphs and chart. We will discuss tools for and principles of bookkeeping and accounting and become familiar with various banking accounts, trading, and business administration. In addition, this lesson will cover business taxes, including state and federal taxes, franchise taxes, sales taxes, withholding, and licenses.

Lesson 7: Career Advancement

In this lesson we will discuss presentation and communication skills, office management and supervision, and career planning. We will discuss the various advancement opportunities for the administrative assistant. In addition, this lesson will discuss and practice effective presentation and communication skills.

All necessary materials are included.

System Requirements:

Internet Connectivity Requirements:

• Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

• CPU: 1 GHz or higher
• RAM: 4 GB or higher
• Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
• Speakers / Headphones
• Microphone for Webinar or Live Online sessions.

Operating System Requirements:

• Windows 7 or higher.
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions
  

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is described in the above course outline.